HOW TO TRACK MY ORDER?
To know the state of your order you will have to enter to “my account.” In “recent orders” you will find the last orders and state: pending, in process, complete, cancelled. The confirmation e-mail will be sent 30 minutes after you receive the order and the process of the data of shipping.
If you don’t receive any e-mail confirmation, please look for it in your junk mail. The state will change in the next 24 or 48 hours.
WHAT’S THE MEANING OF PENDING AND IN PROCESS STATES?
“Pending:” your purchase was not completed yet because you did not complete the needed information or because the credit card did not authorized the payment yet.
“In process:”your purchase will soon be sent. Anyway, you cannot make changes in your order.
WHY WAS MY ORDER CANCELLED?
The reasons for the cancellation of an order could be:
-Rejection of payment
-Out of stock of some of the items (only that item will be cancelled)
-Incorrect or incomplete data.
COULD I MODIFY OR ADJUST MY ORDER?
Yes, see Terms and conditions. I’ve already completed the payment but I cannot track the state of my purchase. The track information could not be available in the first 24 or 48 hours after receiving de confirmation e-mail. If after 48 hours you still cannot track your order, please send us an e-mail to firstname.lastname@example.org.
HOW DO I REGISTER?
To register, click here.
DO I HAVE TO REGISTER FOR BUYING?
Yes, you have to create a user name in Juana de Arco to be able to buy online.
To register is very easy and FREE!
IS IT FREE TO REGISTER?
Yes, completely free.
WHY IS IT NECESSARY TO REGISTER?
WHAT HAPPENS IF THE INFORMATION FROM MY ACCOUNT CHANGES?
You only need to enter your account with your e-mail and password and follow the instructions to edit the information from your account anytime you want.
I FORGOT MY PASSWORD
In the description of each item we have included all the possible details about the sizes. If you have any doubt you can write us to: email@example.com.
We have made an effort to display the colors of our items at the site the best way possible. However, the colors you will be able to see depend on your monitor so we cannot guarantee that the accurate color will be shown.
OUT OF STOCK
Most of the items from our website are unique. For that reason we will separate them to have them available only for the website. However, it could happen that some of them be out of stock. In case the item you bought is out of stock, you will receive an e-mail with the notification and the item will be removed from your order and removed from the payment. You will only pay for the items that will be sent.
MEANS OF PAYMENT
WHEN WILL THE PAYMENT BE CHARGED TO MY CREDIT CARD?
The payment will be charged to your credit card once your purchase is processed for the shipping.
WHAT HAPPENS IF MY CREDIT CARD IS DENIED?
If there is a problem with your credit card you will receive an error message immediately. In this case, you will be able to enter a new credit card number.
PRICES AND CURRENCIES
The prices of all our items are shown in U$D (US DOLLARS). For buyers from other countries the currency will be turned into according to the policies from their credit card.
In purchase orders with destiny inside USA the rate will be 6 USD, for quantities equal to or more than $100 the shipping will be FREE!
You will have to take into account that some items of the same purchase order could not be sent the same day. You will be informed about this and you will be given an estimated date of shipping. The shipping will be charged only once, in case we have to send the order in different shippings.
DESTINIES INSIDE USA
In USA the shipping is done through FedEx.
For international shippings we use FedEx express. The costs has a flat rate of 100 USD times of shipping depend on the weight and place of shipping.
The shipping time depends on the time of payment confirmation, on the time of order preparation and on the courier time.
TIME OF PAYMENT CONFIRMATION
TIME FOR ORDER PREPARATION
-2 working days
USA: 4 working days
Abroad: 4 working days
INTERNATIONAL TAXES, DUTIES AND CUSTOMS
Import taxes in each case are not included and will have to be paid at the moment of receiving the shipping. The user is responsible for its payment; in case you do not pay the taxes, the purchase will not be delivered.
Return: If the items maintain their original package, without being worn and in the same conditions they were received, the user will have the right to return the bought items on www.juanadearco.net. We will coordinate the picking up of them on the address of delivering (picking up payed by Juana de Arco). The money will be returned in 5 working days since the item was received in the same way they were payed.
Change: the user will be able to change any item bought in our online shop, the product has to be in perfect conditions and with its tag attached. Te process will be as for the returns.